Privacy Policy

Privacy Policy

Effective Date: June 2024

Introduction

Welcome to Pelvi App. We take your privacy seriously and want you to understand how we collect, use, and protect your information. This Privacy Policy explains how Pelvi App collects and manages your personal information. By using Pelvi App, you agree to the terms of this policy.

Who We Are

Pelvi App is dedicated to providing accessible and affordable pelvic floor health resources. Our contact information is as follows: Pelvi App Email: support@pelvi.app Address: 1234 Pelvi Street, Toronto, ON, Canada

Information We Collect

Information You Provide

We collect information that you provide to us directly, including:

  • Contact Information: Such as your name, email address, phone number, and mailing address.
  • Profile Information: Including your username, password, and any other information you provide in your profile.
  • Health Information: Information related to your pelvic floor health, symptoms, and medical history.
  • Content: Any comments, text, images, audio, and video content you share through our platform.
  • Payment Information: Such as credit card details, billing and shipping addresses, and transaction history.
  • Marketing Information: Your preferences for receiving communications about our products, activities, events, and publications.

Information Collected Automatically

We and our service providers may automatically collect information about your device and activity, including:

  • Device Information: Such as your device type, operating system, browser type, IP address, and general location.
  • Activity Information: Pages viewed, time spent on pages, navigation paths, and access times.
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies.

How We Use Your Information

We use your information for the following purposes:

  • Providing and Improving Services: To offer, operate, and improve Pelvi App and our business.
  • Security: To enhance the security features of our services, such as sending security codes and remembering devices.
  • Support and Communication: To respond to your inquiries and provide support.
  • Personalization: To understand your needs and interests, and personalize your experience with the Service and our communications.
  • Research and Development: To analyze and improve Pelvi App and our business. This includes creating aggregated, de-identified, or anonymous data.
  • Marketing and Advertising: To send direct marketing communications, analyze engagement with our communications, and improve our advertising strategies.
  • Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

Legal Basis for Processing

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
  • Contract: Where our use of your data is necessary for the performance of a contract we have with you.
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation.
  • Legitimate Interest: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Sharing Your Information

We may share your personal information with the following parties:

  • Service Providers: Companies that provide services on our behalf, such as hosting, payment processing, and email delivery. These service providers may only use your information as directed by us.
  • Advertising Partners: Third-party companies that collect information about your activity on the Site to help us advertise our Services.
  • Other Users: When you make your profile or other personal information available to other users through the Service.
  • Professional Advisors: Legal, financial, and other advisors as necessary.
  • Authorities: Law enforcement and government authorities as required by law.
  • Business Transferees: Parties involved in business transactions, such as mergers or acquisitions.
  • Analytics Providers: Services like Google Analytics that help us understand and improve the user experience.

International Data Transfers

We may transfer your personal information to, and store and process it in, countries other than the one in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your data when it is transferred internationally.

Data Security

We use reasonable security measures to protect your personal information. These measures include encryption, access controls, and physical security measures to guard against unauthorized access to systems where we store personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain aggregated or anonymized data indefinitely for research and analysis purposes.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request Access: Obtain a copy of your personal data.
  • Request Correction: Correct any inaccuracies in your personal data.
  • Request Erasure: Delete your personal data.
  • Object to Processing: Object to the processing of your personal data.
  • Request Restriction: Restrict the processing of your personal data.
  • Request Transfer: Transfer your personal data to another provider.
  • Withdraw Consent: Withdraw consent where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us at support@pelvi.app.

Children’s Privacy

Pelvi App is not intended for children under the age of 18, and we do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently received personal data from a child under 18, we will delete such information from our records.

Links to Other Websites

Pelvi App may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every website you visit. Pelvi App has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Service and updating the “Effective Date” at the top of this Privacy Policy. We may also provide notice of changes via email or through other means, as appropriate. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your Choices

You have several choices regarding your personal information:

Access or Update Your Information

You can access and update your account information by visiting the account settings on our website or app, or by emailing us at support@pelvi.app. You may also delete your account by following the instructions provided in the app or by contacting us directly. Upon deletion, your subscription will be canceled immediately, and we may retain relevant information as permitted by law or for legitimate business purposes.

Opt-Out of Marketing Communications

You can opt out of receiving marketing emails by following the unsubscribe instructions included in such emails. You may continue to receive service-related and other non-marketing emails.

Cookies and Tracking Technologies

Most browsers allow you to refuse or delete cookies. To do this, you can adjust your browser settings. However, if you disable cookies, some features of the Service may not function properly. For more information on managing cookies, please visit All About Cookies. For Flash cookies, visit Adobe’s Settings Manager.

Advertising Choices

You can opt out of targeted online advertising through:

You can also adjust your mobile device settings to limit the use of your advertising ID for targeted advertising.

Do Not Track

Some browsers offer a “Do Not Track” feature that you can enable to signal to websites that you do not want to be tracked. Pelvi App does not respond to “Do Not Track” signals at this time.

Limit Sharing of Information

If you prefer not to share certain information, you may choose not to provide it when requested. Please note that certain information is necessary for us to provide you with our services.

Third-Party Platforms

If you connect your Pelvi App account with a third-party social media account or other third-party platform, you may adjust your privacy settings on those platforms to control the information shared with Pelvi App. Revoking access to these platforms will not affect information previously shared with us.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Pelvi App Email: info@pelvi.app
Address: 720-999 W Broadway, Vancouver, BC, V5Z1K5

Thank you for trusting Pelvi App with your health and wellness. We are committed to safeguarding your privacy and providing you with the best possible service.